Frequently Asked Questions

Find answers to the most common questions. Can't find yours? Get in touch, we reply within 24 to 48h.

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay and Klarna. All transactions are encrypted.

How do I track my order?

As soon as your order ships, you'll receive an email with your tracking number. You can track your parcel in real time. Be sure to check your spam folder.

What are your delivery times?

Orders ship within 1–3 business days. Delivery to the US & Canada typically takes 10–15 business days, with tracking sent by email.

What is your return and exchange policy?

You have 14 days after delivery to change your mind. For hygiene reasons, opened cosmetic products cannot be returned. See our Returns & Refunds page for details.

Is shipping free?

Yes β€” tracked shipping to the US & Canada is free on every order. Any shipping cost for other destinations is shown before you confirm your order.

Didn't find your answer? Feel free to contact us at any time.