Frequently Asked Questions

Find answers to the most common questions. Can't find yours? Get in touch, we reply within 24 to 48h.

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What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as other secure payment methods offered at checkout. All transactions are encrypted.

How do I track my order?

As soon as your order ships, you'll receive an email with your tracking number. You can track your parcel in real time. Be sure to check your spam folder.

What are your delivery times?

Your order is prepared within 1 to 3 business days, then delivered within mainland France in 10 to 15 business days. Delivery is free from €30 of purchase.

What is your return and exchange policy?

You have 14 days after receipt to change your mind, in accordance with the law. For hygiene reasons, unsealed cosmetic products cannot be returned. All our products also come with legal conformity guarantees. See our Returns & Refunds page for details.

Is shipping free?

Yes, tracked shipping is free from €30 of purchase within mainland France. Below that, shipping costs are calculated and shown before you confirm your order.

Didn't find your answer? Feel free to contact us at any time.